Privacy Policy

Last Updated: 12th June 2026 

Rain & Root Landscaping & Construction Ltd ("we", "us", or "our") is a limited company registered in England and Wales. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our services or visiting our website.

Data Controller: Rain & Root Landscaping & Construction Ltd, Lincoln, Lincolnshire. Email: rainrootlandscaping@gmail.com | Tel: 07514 432369 | Company No: 17256378

1. Information We Collect 

Information you provide directly: 

Name 

Address 

Email address 

Phone number 

Details related to your enquiry or project 

Any additional information you choose to provide 

Information collected automatically (website visitors): 

IP address 

Browser type 

Device information 

Pages visited 

Cookies (used for website performance and analytics) 

2. How We Use Your Information 

We use your information to: 

Respond to enquiries 

Provide quotes and carry out services 

Manage bookings and communication 

Improve our website and user experience 

Maintain internal records 

Comply with legal or regulatory obligations 

We do not sell or share your personal data with third parties for marketing purposes. 

3. Legal Basis for Processing (UK GDPR) 

We process your data under the following lawful bases: 

Contract: to provide services you have requested 

Legitimate interests: to operate and improve our business 

Consent: when you agree to receive communication from us 

Legal obligation: when required by law 

4. How We Store and Protect Your Data 

We store your information securely using password-protected systems and limit access to authorised personnel only. We take reasonable steps to protect your data from loss, misuse, or unauthorised access. Where third-party software or platforms are used to store data, we ensure they comply with UK data protection standards. 

5. How Long We Keep Your Information 

We retain personal data only for as long as necessary, typically: 

Enquiries: up to 12 months 

Completed job records: up to 6 years (for legal and accounting purposes under the Limitation Act 1980) 

You may request deletion of your data at any time, subject to any legal retention obligations. 

6. Sharing Your Information 

We may share your data only when necessary: 

With trusted subcontractors working on your project 

With payment processors 

If required by law or regulation 

We never sell your personal information. Any third parties we share data with are required to handle it in compliance with applicable data protection law. 

7. Your Rights (UK GDPR) 

As a data subject, you have the right to: 

Access the personal data we hold about you (Subject Access Request) 

Request correction of inaccurate or incomplete data 

Request erasure ("right to be forgotten") where no legal obligation to retain exists 

Object to certain processing activities 

Withdraw consent at any time (where processing is based on consent) 

Request data portability 

Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk 

To exercise any of these rights, contact us at rainrootlandscaping@gmail.com. We will respond within one calendar month as required by UK GDPR. 

8. Cookies 

Our website may use cookies to improve functionality, performance, and analytics. Please refer to our separate Cookie Policy for full details. You can control cookie settings in your browser at any time. 

9. Links to Other Websites 

Our website may contain links to external sites. We are not responsible for their content or privacy practices. We encourage you to read their policies separately. 

10. Contact Us 

If you have any questions about this Privacy Policy or wish to make a data request, please contact us: 

Rain & Root Landscaping & Construction Ltd
Email: rainrootlandscaping@gmail.com
Phone: 07514 432369
Website: rainrootlandscaping.com