Terms & Conditions

Last Updated: 12th June 2026 

Welcome to Rain & Root Landscaping & Construction Ltd ("we", "us", or "our"), a limited company registered in England and Wales. By using our services or accessing our website, you agree to the following Terms & Conditions. Please read them carefully. 

1. General Information 

Rain & Root Landscaping & Construction Ltd provides landscaping, hard landscaping, groundworks, fencing, construction, and property services across Lincolnshire and surrounding areas. All work carried out by us is subject to these Terms & Conditions unless otherwise agreed in writing. These Terms constitute the entire agreement between us and the client in relation to the services described in any accepted quotation. 

2. Quotes & Pricing 

All quotes are free unless stated otherwise. 

Quotes are valid for 30 days from the date issued. 

All prices quoted are exclusive of VAT unless the Company is VAT registered at the time of quotation. Rain & Root Landscaping & Construction Ltd is not currently VAT registered — all prices are final. 

Prices may change if: (a) the scope of work changes; (b) unexpected site conditions arise; or (c) additional materials or labour are required. Any changes will be communicated and agreed in writing before work continues. 

Any agreed variations to scope will be issued as a written variation notice and form part of the contract. 

3. Booking & Payments 

A booking is confirmed once both parties have agreed on the quote and start date in writing. 

Deposit requirements are set out in the applicable Payment Terms document provided with your quotation. 

Payment is due in accordance with the payment schedule stated in the quotation or payment terms document. 

We accept cash or bank transfer. We do not accept personal cheques unless agreed in advance. 

Late payments will incur statutory interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, or such other rate as permitted by law, from the date the payment became due. 

4. Cancellation & Rescheduling 

Residential clients have a statutory right to cancel within 14 days of signing a contract under the Consumer Contracts Regulations 2013, provided work has not commenced at the client's request. 

Customers must give at least 48 hours' notice to cancel or reschedule outside of the statutory cooling-off period. 

Cancellations without sufficient notice may result in charges for lost labour time or materials already ordered or purchased. 

If we need to cancel or reschedule due to weather, safety, or unforeseen circumstances, we will notify you as soon as reasonably practicable and reschedule at the earliest available date at no additional charge. 

5. Work Conduct & Access 

Customers must ensure safe and reasonable access to the work area throughout the duration of the project. 

Any pets, obstacles, or hazards must be removed or controlled prior to and during works. 

We are not responsible for delays or additional costs caused by restricted access or unsafe  

conditions that were not disclosed at the time of quotation. 

The client must inform us of any underground services, pipes, cables, drainage, or other hazards before work begins. We accept no liability for damage to undisclosed services. 

6. Materials & Waste 

Materials may be supplied by us or by the client as agreed in the quotation. 

If the client supplies materials, Rain & Root Landscaping & Construction Ltd accepts no responsibility for faults, delays, or quality issues arising from those materials. 

Waste removal is included only if specifically stated in the quotation. 

Additional waste volumes or tip runs not included in the original quote will be charged at our standard rate. 

All waste is disposed of in accordance with our waste carrier licence and applicable Environmental Agency regulations. 

7. Timelines 

Project timelines are estimates only and may vary due to weather conditions, supplier delays, unforeseen ground conditions, or changes to the scope of works. 

We will notify the client promptly of any significant delay and provide a revised timeline. 

We aim to complete all work efficiently and to a high standard. Time is not of the essence unless expressly agreed in writing. 

8. Guarantees & Workmanship 

We guarantee quality workmanship on all projects. 

Guarantee periods vary depending on the type of work and materials used and will be confirmed in writing where applicable. 

Guarantees do not cover: natural wear and tear; damage caused by client misuse or neglect; damage caused by third parties; or damage from extreme weather events (storms, flooding, subsidence). 

Minor natural variation in materials such as timber, turf, stone, or block paving is considered normal and is not a defect. 

9. Liability 

Rain & Root Landscaping & Construction Ltd holds appropriate public liability insurance. Details available on request. 

Our total liability to you in connection with any project shall not exceed the total value of that contract. 

We are not liable for: (a) pre-existing defects or conditions at the property; (b) loss or damage arising from incorrect or incomplete information provided by the client; (c) faults in client-supplied materials; (d) delays or losses caused by events outside our reasonable  

control. 

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. 

10. Customer Responsibilities 

The client agrees to: 

Provide accurate and complete information about the project and site conditions 

Disclose the location of all underground pipes, cables, drainage, or services 

Ensure access to water and electricity if required for the works 

Pay all invoices in full and on time in accordance with the agreed payment terms 

Notify us promptly in writing of any concerns regarding ongoing works 

11. Photos & Marketing 

We may take before-and-after photographs and video of completed works for use in our marketing materials, website, and social media channels. We will not include any personally identifiable information without your consent. If you do not wish photographs or video to be taken or used, please notify us in writing before works commence. 

12. Complaints 

If you have a complaint or concern regarding our work or service, please contact us directly in the first instance. We aim to acknowledge complaints within 3 working days and resolve them promptly and professionally. 

Email: admin@rainrootlandscaping.com  |  Phone: 07514 432369 

13. Governing Law & Jurisdiction 

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

14. Changes to These Terms 

We may update these Terms & Conditions from time to time. The current version will always be available on our website. Continued use of our services after any update constitutes acceptance of the revised Terms. 

Rain & Root Landscaping & Construction Ltd
Registered in England and Wales | Company No: 17256378
rainrootlandscaping@gmail.com | 07514 432369 | rainrootlandscaping.com